Empatra Studio support

Contact us

Use this address for questions about the service, security and personal data processing.

What to include

• Describe what happened, what you expected and how to reproduce the issue. Include any error message with personal information removed.
• Your Empatra Studio version, device model and operating system version. For the web app, include the browser name and version.
• For a remote agent issue, tell us whether the computer is on, connected to the internet, and which Empatra version it runs.
• Attach a screenshot if it helps. Hide personal information and private project content first.

Protect secrets and personal information

Do not send passwords, API keys, verification codes, payment card details, medical records or another person’s confidential information. An anonymized example is usually enough to describe the issue.

Your account and data

To recover access, use the recovery action on the sign-in screen. If this does not help, contact support from the email address associated with your account. Do not disclose your password.

The links below explain personal data processing, service terms and account deletion. You can also send personal data requests to the support address.